Gifts & Custom Orders
Absolutely. Add a note during checkout and we’ll include a handwritten message with your order. No pricing is included in gift shipments.
Yes. If you’re looking for a custom piece or large-scale project, go this page Bestpoke Art and tell us about your idea.
Payment & Returns
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
We want you to love your piece. If you're not satisfied, you may return it within 14 days of delivery. The item must be unused and in original condition. Return shipping costs are the buyer’s responsibility unless the item arrived damaged. Click here to start a Return.
Please contact us at hello@atorohaus.com or fill out return form within 48 hours of delivery with photos of the damage. We’ll resolve the issue promptly, either with a replacement or full refund.
Learn more about our Return & Refund Policy.
Product & Craftsmanship
Yes. Each piece is handcrafted using traditional African techniques with a modern design approach. Variations in color and form are part of the beauty of artisan work.
We primarily use bronze, brass, and copper. These metals are carefully selected for their durability, warmth, and cultural significance.
Because each piece is handmade, slight differences in texture, tone, or patina may occur—making every sculpture one of a kind.
Orders & Shipping
No, we not ship worldwide!
Orders typically ship within 3–8* business days. Delivery time depends on your location.
Shipping costs are calculated at checkout.
Yes. Once your order ships, you'll receive a tracking number via email.
Learn more about our Shipping Policy.
Frequently Asked Questions (FAQ)
Welcome to Atoro Haus. Below are answers to the questions we receive most often. If you need additional help, feel free to contact us.